Shipping Policy

1. Delivery Areas

We deliver to selected locations across Canada. Availability depends on your postal code, product availability, and our delivery coverage. Please contact us before ordering if you are unsure whether we deliver to your area.

2. Delivery Fees

Free home delivery is available on eligible orders within designated delivery areas. Any applicable delivery charges or additional fees will be communicated to you before your order is confirmed.

3. Same-Day Delivery

Same-day delivery may be available in selected locations, subject to:

• Your delivery address and postal code.
• Product availability and stock confirmation.
• Order confirmation time.
• Delivery team availability and daily capacity.

Please contact us to confirm availability before placing your order. Same-day delivery is not guaranteed for every order or location.

4. Order Processing

Orders are reviewed and confirmed before delivery arrangements are finalized. Our team may contact you by phone, email, or WhatsApp to verify your order details, address, contact number, product selection, and preferred delivery time.

5. Delivery Timeframes

Delivery times vary depending on your location, product availability, and delivery schedule. If unforeseen circumstances cause a delay, we will make reasonable efforts to contact you with an updated delivery estimate. Please ensure your contact information and delivery address are accurate.

6. Payment on Delivery

Please confirm the accepted payment method and any applicable conditions before dispatch. Payment on delivery is not guaranteed for every order.

7. Customer Responsibilities

To help ensure a smooth delivery, customers are responsible for:

• Providing a complete and accurate delivery address.
• Providing an active contact number.
• Being available to receive the order at the agreed time.
• Ensuring the delivery location is accessible for the ordered product.
• Informing us in advance about stairs, restricted access, or other delivery difficulties.

If delivery cannot be completed because the customer is unavailable or the address is incorrect, a new appointment may be required. Any additional charges will be communicated before being applied.

8. Mattress and Bed Frame Delivery

Mattresses and bed frames vary in size, weight, and packaging. Please ensure that doorways, hallways, staircases, elevators, and other access points can accommodate your items.

Delivery does not automatically include installation, assembly, old mattress removal, or packaging removal unless these services have been explicitly confirmed.

9. Order Changes and Cancellations

If you need to change your delivery address, product selection, or preferred delivery time, contact us as soon as possible. Changes may not be possible once an order has been dispatched or delivery scheduled. Cancellation requests are subject to our applicable cancellation and return policies.

10. Damaged or Incorrect Deliveries

Please inspect your order upon delivery whenever reasonably possible. If you receive a damaged, defective, or incorrect product, contact us promptly with your order details and clear photographs of the issue. We will review your request in accordance with our Return & Refund Policy and applicable consumer protection laws.