1. Return Eligibility

Please contact us within 7 days of delivery to request a return or report a problem with your order. This is our requested reporting period, not a restriction on any rights you may have under applicable law.

When reviewing a return request, we may consider:

• Whether the product is damaged, defective, or different from what was ordered.
• The condition of the product and its original packaging, where applicable.
• Whether the product has been used, assembled, altered, or damaged after delivery.
• The reason for the return and any product-specific conditions disclosed before purchase.

2. Mattresses & Bed Frames

Because mattresses and bed frames are bulky products, please check your order and the item’s condition when it arrives.

• Mattresses: For hygiene reasons, opened or used mattresses may be ineligible for a change-of-mind return, except where the product is defective, incorrectly supplied, or applicable law provides otherwise.
• Bed frames: If you want to return a bed frame because you changed your mind, it should generally be unused and unassembled, with its components and packaging retained where possible.
• Damaged or defective products: Contact us with photographs and your order details. We will assess the issue and explain the available remedy.
• Incorrect products: If the delivered product does not match your order, contact us before arranging a return.

Any product-specific return restrictions will be applied subject to your statutory rights under applicable law.

3. How to Request a Return

Follow these steps to help us process your request efficiently.

4. Refund Policy

If a refund is approved, we will confirm the amount and the applicable refund method before processing it.

• Where possible, refunds will be issued to the original payment method.
• For orders paid for upon delivery, we will contact you to arrange an appropriate refund method.
• We aim to process approved refunds within 5–10 business days after the return is received and assessed, or after the refund is otherwise approved where a physical return is not required.
• Your bank or payment provider may require additional time to show the funds in your account.
• Any deduction for return shipping or other charges will be disclosed where applicable and permitted by law.

5. Return Shipping & Collection

Mattresses and bed frames can require special handling due to their size and weight. Please contact us before arranging transport or collection.

• If an item arrives damaged, defective, or incorrect, contact us so we can explain the appropriate return or resolution process.
• For approved change-of-mind returns, return shipping or collection costs may be the customer’s responsibility where this was disclosed and is permitted by law.
• Please do not dispose of the item or arrange paid return transport until we have discussed the situation with you.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will check whether the order has been processed, dispatched, or scheduled for delivery.

• Orders that have not yet been dispatched may be eligible for cancellation.
• If an order is already in transit or has been delivered, the return process may apply instead.
• Any cancellation charges or limitations will be disclosed where applicable and permitted by law.

Nothing in this section limits any cancellation or refund rights that apply under consumer-protection legislation.

7. Items That May Not Qualify for Change-of-Mind Returns

Subject to applicable law, the following may not qualify for a change-of-mind return:

• Mattresses that have been opened or used, where hygiene restrictions lawfully apply.
• Products that have been assembled, modified, or damaged after delivery.
• Special-order or customized items where a change-of-mind return is not available and this was disclosed before purchase.

These limitations do not exclude remedies that may be available for defective, misrepresented, or incorrectly supplied goods, or any other rights protected by law.

8. Canadian Consumer Rights

This policy is intended to explain our usual returns and refunds process. It does not replace or limit any rights you may have under applicable federal, provincial, or territorial law in Canada.

If a term in this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

9. Need Help With a Return?

If you have questions about a return, refund, cancellation, or damaged delivery, contact our customer support team. Please include your order number so we can assist you more efficiently.