Frequently Asked Questions
Find answers to common questions about our products, orders, shipping, returns, and customer support.
Products
Learn more about our mattresses and bed frames.
Orders & Shipping
Get help with order status and delivery information.
Returns & Refunds
Understand how to find our return and refund information.
1. Products & Shopping
What products do you sell?
CardCraze Sleep offers sleep-related products, including mattresses and bed frames. Please check each product page for its available options, specifications, dimensions, and included items.
How do I choose the right product?
Review the product description, dimensions, materials, and other specifications before ordering. If you need clarification about a product, contact our support team before making your purchase.
Are the product images accurate?
We aim to display clear and accurate product images. However, colours and appearance may vary slightly depending on your screen settings and lighting.
How can I place an order?
Browse our website, select the product you want, add it to your cart, and follow the checkout instructions to enter your delivery details and complete payment.
2. Orders & Payments
How do I know if my order was placed successfully?
After placing an order, check for an order confirmation sent to the email address you provided. If you do not receive it, check your spam folder or contact us for assistance.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. Changes may not be possible once an order has been processed or shipped. Any cancellation will be handled according to our applicable policies and consumer law.
Which payment methods do you accept?
Available payment methods are displayed during checkout. Please refer to the options shown at the time you place your order.
What should I do if I am charged incorrectly?
Please contact us with your order number and a description of the issue. Do not send your full payment card number or security code by email or message.
3. Shipping & Delivery
Where do you ship?
Available delivery destinations and any restrictions will be shown on our website or at checkout. Please confirm that your address can be serviced before completing your purchase.
How long will my order take to arrive?
Estimated shipping and delivery times may vary by product, destination, carrier, and order processing requirements. Please check the shipping information displayed on our website or at checkout for the estimate applicable to your order.
How can I track my order?
If tracking information is available for your shipment, it will be provided through the order or shipping updates. If you need help locating your order, contact our support team with your order number.
What if my order arrives damaged or incorrect?
Please contact us promptly with your order number and a description of the issue. Photos of the packaging and product may help us understand the problem and determine the next steps.
Can I change my shipping address?
Contact us as soon as possible if your delivery address is incorrect. We cannot guarantee an address change after the order has been processed or handed to the shipping carrier.
4. Returns & Refunds
What is your return policy?
Return eligibility, time limits, product condition requirements, and instructions are explained in our Returns & Refunds Policy. Please review that policy before requesting a return.
How do I request a return?
Contact our support team with your order number and the reason for your request. We will provide the next steps according to the applicable return policy.
When will I receive my refund?
Once a refund is approved and processed, the time it takes to appear in your account may depend on your payment provider or financial institution.
Can I return a mattress or bed frame?
Return eligibility depends on the product, its condition, and the terms in our Returns & Refunds Policy. Please contact us before sending any item back so we can explain the applicable requirements.
5. Account & Website Help
Do I need an account to shop?
Follow the checkout options shown on our website. If guest checkout is available, you may be able to place an order without creating an account.
How is my personal information handled?
We handle personal information according to our Privacy Policy. Please review that policy for information about how your data may be collected, used, and protected.
What if the website is not working properly?
Try refreshing the page, using an updated browser, or checking your internet connection. If the issue continues, contact our team and describe what happened.
Still Have Questions?
Contact CardCraze Sleep and we’ll help you find the information you need.
Email: info@cardcraze.store
Phone: +1 (343) 313-2977
WhatsApp: Message us on WhatsApp
Address: Unit 11, 7366 Torbram Rd, Mississauga, ON L5S 1E7, Canada